basa3 Privacy Policy

basa3 is a trusted online betting and casino platform in Bangladesh. We place the highest priority on protecting the privacy and personal information of our users. The purpose of this privacy policy is to clearly inform you about what types of information basa3 collects about you, how that information is used, who it may be shared with, and how it is kept secure.

We believe that transparency around information is the foundation of a healthy and trustworthy relationship. That is why we have presented everything in this policy in simple, clear, and straightforward language so you can easily understand how your information is being handled.

This policy applies to the basa3.cam website and all related services. If you have any questions, you can reach us at any time via our 24/7 live chat or email.

When you register with basa3, manage your account, or contact us, we may collect the following information from you:

• Full name (in Bengali or English)
• Email address
• Date of birth (for age verification — to confirm you are 21 or older)
• Payment information such as bKash, Nagad, Rocket, or Upay account numbers
• Documents required for identity verification (national ID card or passport details)
• Username and password (stored securely using encryption)

When you use our platform, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Time and duration of access to the site
• Pages visited and links clicked
• Information obtained through cookies and similar tracking technologies
• Transaction and betting history

This information helps us improve service quality, ensure security, and enhance the user experience.

basa3 uses your information only for the following purposes:

• Account Management: To create, verify, and keep your account active.
• Identity Verification: To confirm your age (21+) and identity.
• Financial Transactions: To process deposits and withdrawals, prevent fraud, and verify transactions.
• Customer Support: To respond to your complaints, questions, or requests for assistance.
• Security: To ensure account security and prevent unauthorized access.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To identify users at risk of addiction and provide the necessary support.
• Service Improvement: For analysis to make the platform experience better.
• Promotional Communications: To inform you about bonuses, offers, and updates, subject to your consent.

Cookies are small data files that your browser stores on your device when you visit our website. basa3 uses cookies for the following purposes:

• Essential Cookies: To maintain login status and ensure session security.
• Functional Cookies: To remember your preferences (language, settings).
• Analytical Cookies: To monitor site usage and improve services.

You can manage cookies through your browser settings. Please note that disabling certain essential cookies may affect the proper functioning of some platform features.

basa3 strictly protects user privacy. We may share limited and necessary information only in the following situations and with the following parties:

• Payment Providers: Sharing necessary information with bKash, Nagad, Rocket, and Upay to complete transactions.
• Identity Verification Services: With authorized service providers for KYC (Know Your Customer) processes.
• Game Providers: Limited technical information with providers including Pragmatic Play, Evolution Gaming, JILI, and Spribe to ensure gameplay.
• Legal Authorities: In compliance with valid legal obligations, pursuant to court or government orders.
• Fraud Prevention: With authorized investigating bodies to prevent cybercrime and financial fraud.

Outside of the situations listed above, basa3 does not disclose any of your personal information to any third party.

basa3 uses industry-standard security technologies to keep your information safe. Our security measures include:

• SSL/TLS Encryption: All data transmission between you and our servers is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only through strong hashing algorithms.
• Two-Step Verification: An additional verification process is activated for suspicious login attempts.
• Firewall and Intrusion Prevention Systems: Our servers are protected by advanced firewalls and intrusion detection systems.
• Regular Security Audits: A third-party security expert team regularly tests our systems.
• Data Access Controls: Staff are given access only to the information necessary to carry out their responsibilities.

basa3 retains your personal information only for as long as is necessary or legally required.

• Account Information: While your account is active and for the applicable legal period after the account is closed.
• Financial Transaction Records: For the period specified under relevant law (generally at least five years).
• Identity Verification Documents: For the period specified under KYC regulations.
• Communication and Support Records: For the period necessary to improve service quality and resolve disputes.

After the specified period, information is securely deleted or anonymized so that your identity is no longer identifiable.

As a user of basa3, you have the following rights regarding your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information about you.
• Right to Erasure: In certain circumstances you may request that your information be deleted (where there is no legal obligation to retain it).
• Right to Object to Processing: In some cases you may object to the processing of your information.
• Right to Data Portability: You may request a copy of your own information.
• Right to Opt Out of Promotional Communications: You may opt out of marketing communications at any time.

To exercise these rights or to submit any privacy-related request, please contact us. We will respond to your request within a reasonable time.

basa3 is a platform operated exclusively for adults (aged 21 or older). We do not knowingly collect personal information from anyone under the age of 21.

We verify age during the registration process, and if it is established that a user is under 21, that account and all associated information will be deleted immediately.

If you become aware that a minor has registered on our platform, please notify us at [email protected].

The basa3 platform contains content from various game providers including Pragmatic Play, Evolution Gaming, JILI, and Spribe. These providers have their own privacy policies that govern their own data collection and usage practices.

basa3 is not responsible for the privacy policies of third parties or their data processing practices. We are only responsible for information collected within our own platform.

basa3 may update this privacy policy from time to time. If any significant changes are made, we will:

• Publish a clear notice on the website.
• Update the "Last Updated" date at the top of the policy.
• Where applicable, notify registered users by email.

If you continue using basa3 after changes have been made, it will be assumed that you have accepted the updated policy. We therefore recommend reviewing this policy periodically.